現在、日本ホスト保険を利用して喫煙による損害賠償申請を行っていますが、重大な問題が発生しています。
・「48時間以内に担当者からの連絡」とされた確信にも信用ず未連絡
・これまで10回以上サポートへ触媒促進
・1ヶ月以上放置状態、動画、書類提出済み
さらに、
室内喫煙により
・営業停止レベルの臭気
・スタッフの健康被害（嘔吐・体調不良）
が発生しており、緊急性の高い事件です。
それにも決めず、
サポートは「ホスト保険担当に伝えるのみ」で実質的な対応は行われません。
同様のケースで
・連絡が来ない
・保険が機能していないよう
な経験がある方はいらっしゃいますか？
また、このような対応遅延について、
どのように解決されたかご教示いただけると思います。
この件については現在、
上層部へのエスカレーションおよび外部機関への相談も検討中です。
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We are currently filing a claim for damages caused by smoking using Japan Host Insurance, but a serious problem has arisen.
- Despite being assured that a representative would contact them within 48 hours, they did not trust the promise and have not received any contact. - They have contacted support more than
10 times to initiate the process . - The issue has been left unresolved for over a month, and videos and documents have been submitted.
Furthermore,
indoor smoking has resulted in
an odor level that could lead to business suspension
, as well as health problems for staff (vomiting and general malaise)
, making this a highly urgent matter.
Without making any decisions,
the support team simply "informs the host insurance representative," and no actual action is taken.
Has anyone else experienced a similar situation where
they didn't receive any contact
or their insurance didn't work ?
Furthermore, I would appreciate it if you could tell me how these delays in response
were resolved.
We are currently considering escalating this matter
to upper management and consulting with external organizations.
[Google translation added by OCM]
