Hi @Jody141,
Do confirm with the guest before sending money requests via Airbnb message as reference.
Inform the guest that they needs to accept your request immediately, even though the guest has 72 hours to consider your request.
What is the Airbnb Resolutions Center?
https://www.airbnb.com/help/article/767/what-is-the-resolution-center
Request additional payment through Airbnb ‘Resolution center.’
Host or guests can use the resolution center to request any extra payment related to the stay.
Guest reservation detail page> Send or request money > Resolutions center > Request money > Fill correct amount and description > Click send
Guest reservation. detail > send or request money
Resolution center
Request money
Extra services
Extra service >
Fill in the amount > Click send