As a new Host and our first experience with AirBNB pay-out - we give AirBNB a 0 stars out of 5 stars!
We had our first renter on 11/22/2020 with the expectation of pay-out at time of renter check-in (BTW, VRBO pays Host 50% at time of reservation and 50% 30 days prior to check-in). We received a notice that the pay-out was deposited, however, it went to an closed bank account in my Host profile (my fault for not removing closed bank account), not our opened default bank account. So, I called and messaged AirBNB about the incorrect bank account and was told it is the banks problem. I contacted PNC Bank and they returned the payment on 11/27/2020 with a Reurned Tracing confirmation number to AirBNB (documentation). on 11/30/2020 called and messaged AirBNB- told to wait ten days; 12/10/2020 called and messaged AirBNB with all the PNC bank documentation of the Return Tracing #; 12/14/2020 called and messaged AirBNB again no resolution from AirBNB concerning our pay-out. On 12/18/2020, we FedEx a package to AirBNB that was signed by J Jams on 12/21/2020 at 10:39 am with all the copies of the communications between AirBNB; Return Tracing document from PNC bank; letter from our business, Sunrise Dreams SC LLC asking for resolution of our renters pay-out. No resolution or communication from AirBNB. So, we called AirBNB on 1/4/2021 to check status of our pay-out and was told that the customer service rep will escalate our ticket to service team and that AirBNB does not receive payments. What?
As of 1/5/2021, We, as Host, have not received our first renters pay-out from 11/22/2020... no resolution, no communication has lead to a Highly disappointed Host experience! We are asking for assistance.
Pam and Mike Lohbeck
Sunrise Dreams SC LLC
614-571-5145
