AirBnB has let me down for the last time. I have been a host since 2010 and I have been screwed by AirBNB. No support for saftey issues and no trust.in the company.

[Robert1746]

Air BnB brought me a guest.  I have been a host with Air BnB for 13 years.  Recently, they have let me down in critical situations.  They are flippant and arrogant about it as well. I had 10 units listed with them.  I have deactivated them all.  AirBnB has cost me money and created massive stress in my life, because of their lack of response and attention to crucial situations.  They have allowed me to be blackmailed and extorted.  I was a superhost for 18 quarters. I will never go back to this algorithmic and mega corporation.  

[Mike-And-Jane0]

@Robert1746 Your experience sounds dire but how do you prove extortion to Airbnb? Should they just believe a Superhost? Should they  allow deletion of 1 in say 100 reviews? Should it be 1 in 200?

I don't know but it does feel wrong that the only retaliatory review deletions allowed, according to this community centre, are when the threat has been made in writing on the message system.

Perhaps @Catherine-Powell would consider some ideas if we come up with them.

[BodroomBnB0]

What exactly was the problem you had? Will you tell us about this? Some Guests know that we Super Hosters are recently dedicated to superior service, and some use it to abuse us. Those who want an Esktra 1 night, are those who want money back without noticing, and airbnb should find a solution to this. And the ones with partners must protect us. I think he should never lose valuable hosts like you for guests who are not sure whether he'll rent a house from airbnb again and who he doesn't know how to rent a house.
A guest currently in there, who is staying, wants extra towels every day and uses the evaluation leverage. He's so awake that he's doing these by calling not by message but by phone.

But I still think you shouldn't have thrown up at Airbnb for a guest

[Jenny · Accepted solution]

Hi @Robert1746 

I'm so sorry to hear that you're leaving Airbnb, especially given your experience and long-standing Superhost status.

While the Community Center isn't a formal branch of Airbnb Support, I have sent your details over to the team, and asked if they can reach out to you and provide you with some assistance.

If you'd like to share more details here about what happened, I'm sure our Hosts would be happy to listen and support you too.   Thanks to @BodroomBnB0 and @Mike-And-Jane0 for stepping up to help thus far.

Hopefully you'll hear from the team soon, and if I hear anything in the meantime, I'll be in touch.

Jenny