Airbnb Payout On Hold?

[Geo19]

I’ve been a host for 8 years, All documents (ID, bank account, address) have been verified and no issue.

I recently listed a basement unit on my property and had guests come and stay for 30 days now. There was no payout within the first 24 hours as stated. I checked online and see the payout is on hold. I contacted Customer Support and no one seems to know what’s going on. They say that on their end, it’s been released, even though on my host status it says “On Hold”.  Now I have over 2 weeks without a payout.

Has anyone else had this issue? How did you resolve it? No answers from Airbnb are completely unacceptable.

Any ideas or experiences would greatly help, thanks!

[Rebecca]

Hi @Geo19 👋

Welcome to the Community Center! It's great to have you here. 

It's been a while since you posted and I'm wondering whether you managed to get a resolution to your question? 

It'd be great to hear from you, so we can understand what the resolution was but also to support other Hosts who may have similar questions in the future. 😊