Airbnb have stopped my payouts since Dec 31, 2022

[Boris65]

Hello, everybody,

Airbnb stopped paying me almost 2 months ago. I have over 20 rental units and its a high season, so I had a lot of reservation and a lot of expenses to keep run my rental business. Right now it more then 30k USD is holding by Airbnb of my money. 

Airbnb ask me in December to complete KYC procedure, which I complete. No any emails, no calls or messages from Airbnb, that anything is missing.

Airbnb support told me 10 days ago that they will escalate the problem to specialists and after that stopped replying me. So right now I could not contact them and do not received any update about my money.

I could not keep run my business on credit, so if somebody from Airbnb read this text please explain to management, that host will soon be out from them. 

On the picture you could see my attempts to communicate with Support

 **[Private conversation removed in line with the Community Center Guidelines]

Thank you.

[Bhumika · Accepted solution]

Hi @Boris65 ,

I have made sure to nudge the related team to ask if there are any updates regarding your payouts!

I understand how stressful it can be and we are so sorry you have been facing these delays. Thank you for your continued patience. I hope it gets resolved soon.

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[Boris65]

Thank you, @Bhumika. I do not think Airbnb would be happy if all 7 my current guests will call them at one time and tell that we run out of electricity and host could do nothing, as he run out of funds to pay bills.

[Sudsrung0]

@Boris65 

I dont think the guest would be happy also

[Boris65]

I just received message from the support. Its hard to believe, but its same message which they sent me 2 months ago, asking me to update my business info, which I did already a long ago. **

**[Content removed in line with the Community Center Guidelines]

[Sudsrung0]

@Boris65 

Not another one? If you search through this forum you will find many similar stories to yours,

The worst part is the not knowing why you have been suspended, Airbnb policy of Shoot First,

You have come up with your side of the bargain and Airbnb have been paid from when the guest booked, 

I hope it gets resolved soon,

[Boris65]

Thank you, @Sudsrung0 . I hope too, but my trust to Airbnb have been compromised. I am sure will start use other platforms to rent my 45 units in Cancun

[Sudsrung0]

@Boris65 

I will send you a DM 

[Boris65]

Continuation of my sad story.

After my publication here, the compliance finally wrote to me on Friday evening - this is after my 10 days of useless communication with the support, and inform me that they need additional documents for my company.

This is after about 50 days since I filled out the online form and was told that I am "All Set".

I sent them everything the same day. Today they wrote again with a request to clarify the address. And still my problem has not been resolved.

I have to start canceling bookings as I don't have the money to pay my bills. Airbnb penalize me for each cancellation and does not respond to my requests not to do this.

All this is so unlike the old Airbnb. I remember the days when the support team responded within 5 minutes and always helped with any problems. I hope someone will pass this text to the management of the company.

I am sorry to leave Airbnb, but after such an attitude, I don’t feel like continuing to work with this platform.

[Bhumika]

Hi @Boris65 ,

I am connecting with you through a DM to relay a few updates!

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