Airbnb photo team not paying me for services complete over a month ago

[David8446]

I’ve shot 3 listings a month ago for a total of $500 owed to me.

I started by sending a few reminder emails after a couple weeks, just kept hearing the payments are “backlogged” by 3 weeks I got an email saying they won’t go through until after new year (another 2 weeks).

at this point I have sent several very furious emails, and I have stopped getting responses all together.

I have looked at all 3 listings. All three of them have photos live, and have had photos live for weeks.

2 of the listings have disappeared from my “payment pending” page, both were payments for $180.

Needless to say I am furious at this point.

Where is my money for listings-

51425047
42687028
and 

50746881

I’m now reduced to posting on the public community forum for answers as I CANNOT CONTACT ANYONE.

[Liv]

Hi @David8446,

I'm really sorry about that situation.

Has the issue been resolved? Please let me know if you still need help.

Thanks,

Liv

[David8446]

Hi @Liv 

No, the issue has not been handled. I’m still owed money for a shoot completed in OCTOBER of last year!

It says November on the date it was accepted, but I took OVER a month to even switch from “in review” to “ accepted” and has not gone through since! 
I will be accepting all new shoots, and not emailing the host, or setting a date until you criminals figure out how to pay your photographers ON TIME for shoots completed and accepted.

Your photography team consisting of ONLY two people (hmmm… wonder if that’s the issue…) is a joke. I have called customer support COUNTLESS times over the last few months. You know what I hear EVERY TIME….??? 
“I’m so sorry sir, I have upgraded your issue to priority, someone from the photography team will contact you” 

or 

“I cannot transfer you to a supervisor, but one will call you back in 24 hrs.”

EVERY. GOD. **bleep**. TIME!!!

Guess what.. I haven’t heard **bleep** from ANYONE except you! Since October last year! Pretty **bleep**ed up, huh?

So in case you didn’t understand what I said, I will accept every new shoot request, not respond to host, not schedule (essentially holding the shoot request hostage) until you criminals figure your **bleep** out, and can pay your photographers ON TIME for work i and they complete.

this is an absolute joke. No accountability from your side, No responsibility from your side. And NO professionalism from your side. 

(In case you couldn’t tell, I’m FURIOUS at your joke of a company)

[David8446]

[David8446]

This. This is how the conversation has gone since NOVEMBER! Never hear back from anyone, NOTHING gets handled. Hmm.. how many people do you have to hold payments from before we all get together and bring legal trouble your way…

@Airbnb 

[David8446]

 **[Private conversation removed in line with the Community Center Guidelines]

[Quincy]

Hi @David8446,

After some asking around, I was told that your payment(s) went to your PayPal account (I can't disclose the email address here for safety purposes), however, I just want to check with you whether you have had a chance to check this?

It'd be great if you could let me know so that I can inform the team, and have them investigate this further. 

Also, please note that the Community Center is not customer service, so we can't view any payment info. 

Quincy 

[David8446]

While I appreciate all you say.. I’ve been taking to support non stop since early November about this issue.. I keep hearing someone from the photography team will contact me, it has been upgraded to priority.

I have heard NOTHING from the photo team. Yeah it’s nice 2/3 payments went through. I’m not satisfied until I have ALL the money I am owed. 

so I’ve looked around and there’s quite a few payment issues. Would you mind elaborating WHY it is taking this ridiculous amount of effort from me to get my payment?

You should NOT be using my assets, making money for airbnb, while leaving the photographer who provided those assets out in the dust.

[David8446]

@Quincy @You know what the most “drive me crazy” mind shattering, absolutely ridiculous part is…? Calling support over…. And over… and over… and over… and over… and over… and over… hearing the same dam thing every time. “The photography team is separate from support. Sorry, there’s no phone number for the photo team, you cannot talk to a supervisor, someone will get back to you.” And no one gets back to me.

I’m losing my mind trying to contact the photo team to see what the fuc is going on!!

[David8446]

I understand this isn’t customer support. I’m blasting this on the forum to raise awareness that airbnb doesn’t pay their photographers and use their assets. 2 of the 3 payments I’ve been waiting on went through. One still hasn’t. Since before November.

[Quincy]

Hi @David8446, I can totally understand you here. This is why I've been personally chasing this up for you. I have sent the team another message this morning to acquire more information. I'm currently still awaiting a reply from them. 

[David8446]

I’ve looked back through my emails and noticed Jeff from the photo team did email me on January 10th. I missed it between all the other automated emails I’ve received. He said they are aware of the issue and they are working on it. 
I would just like to know what the issue is, and why it has gotten to this point.

I do appreciate him emailing me, but it just sounds like more of the same with no explanation on why I’ve had to badger every airbnb employee I’ve come across to get this resolved.

[Quincy]

Hi @David8446, I wish I could tell you what the exact issue is, but sadly, I don't have that kind of info.

Just coming back to provide you with an update that I have received from the relevant team. I have been told that this is now being looked at, and that someone should contact you again. Hopefully, they will be able to explain in more detail as to why this issue has occurred.

Also, @David8446, I've noticed that you've posted some private conversations on different posts. Unfortunately,  this is not allowed as per our Community Guidelines (click here to view)  (I'm so sorry about this). 

I will try to keep an eye out for any updates that may pop up regarding your case, and update you whenever possible. However, please do keep an eye out for any communication coming either via phone or email. 

[Jessica1877]

Is there someone to contact for this other than the normal customer service because that doesn’t seem to be solving the problem. 

[David8446]

I have only one email for contacting the “airbnb photography team”.  

I started emailing them in November about this issue. They wouldn’t respond. It took me sending at least an email every week, sometimes two, until they finally emailed back on Jan. 10th with an automated “we are aware of this issue and are working on it”.

No explanation, and no time frame of when the issue would be resolved. 
I haven’t received an email since.

Unfortunately this is the only way I can even get in contact from someone from airbnb.

I am fully aware this is not the method to contact the photo team, but I need more people from different airbnb teams bringing this issue up to ANYONE higher up to try to get this issue resolved. 

Actually I can also call airbnb support since that is the only way I can actually talk to someone, but they never can do anything except “pass my concerns along”…. It’s absurd! I ask to speak to a supervisor, or absolutely anyone that has contact with the photo team, but apparently it’s impossible.

After they (if they) finally pay me, I’m done with this company that refuses to pay for services provided, while they are using, and making money off the assets I provided.

all photos I took are live and being used on listings.