Cannot change my registration number

[Niki68]

Hi there

I have been doing airbnb but put the property on hold for 3 years and did not renew my license. Now will put the property back online and need to input my new license from the city but it won't allow me to do it. I have spent nearly the whole day with Airbnb and talked to multiple people and they don't seem to know how to handle it. Can anyone please help?

[Lodge102]

Hey @Niki68,

To update your listing, go to Policies and Rules > scroll to the bottom > click "Edit" under Regulations > click "View Registration" > then "Edit" to make changes. If this doesn't work, consider opening a new listing.

Lodge Compliance 

[Niki68]

Thank you but I tried that yesterday, it does not allow you to edit. If I open a new listing what happens to my reviews?

[Joan2709 · Accepted solution]

Hi @Niki68 

If you had the old listing in "Deactivation" status, you would probably need to change that to "active" before the system will let you edit anything. I'm assuming you did that? If so, did you try to edit the registration number on both a laptop/computer and try doing it on the app as well?

If so, and nothing works, you could create a new listing. The reviews will stay with the old listing, but since it's been awhile since you hosted (3 yrs), guests would probably wonder why there was such a large gap in bookings anyway. Also, with a new listing you will get the temporary "New" boost in search results which is a good thing. The reviews will still stay on your profile, but will not be attached to the new listing.

[Niki68]

Thank you Joan, looks like I will have to create a new listing!

[Carlos5008]

 

Hi! @Niki68 

switch to hosting and click on your listing so it goes into edit mode.

It will say ‘your space’ and ‘arrival guide’. On the right there is an icon that looks like a row of lines - click on it, and it will take you to  ‘listing editor’ ( see photo’.

You’ll have the option to edit your details and registration númber 

[Carlos5831]

unfortunately, that does not work either