This has now happened to me. An errant AB&B charge for $4761.00! I immediately contacted AB&B and they said "we have confirmed that there has been no unauthorized access to your Airbnb account" . When I protested, they were of no help, they robo mailed me 3 times that they were working on it. I phoned my credit card company and reported fraudulent activity. AB&B contacted me and said i shouldn't have reported it as fraudulent activity because this will now wind on for several weeks to a month.
I was still confident it could be resolved because curiously the charge was for a date 8 months off into the future, in 2023! I had never heard of the vendor before. It's not like it's a 2 day booking in the 4 Seasons during the Super Bowl. It's a week long booking for a little a frame cabin in Ohio! I've phoned them and they haven't returned my call.
When I first phoned my credit card company Citibank, they temporarily cancelled the charge, and issued me a new card , then for a month they appeared stymied, I didn't hear anything from them until I tried to make a purchase and found the card was at it's limit because the $4760 charge had been added back to my account with no notice from them. I phoned them back and then they seem to act like they were processing this for the first time, and then a week later they send me a new card that I didn't even request! So now I'm told by ab&b it's been escalated. Every rep I've talked to, whether it's on ab&b or Citibank sympathizes but what good does that do?
Can anyone give me advice or suggestions?