Complaints procedure

[Debbie1067]

Does anyone have a complaints line/email I can follow to make a compliant as a host.

I have not been paid for my first four guests that stayed and this was in June.  Their customer service is dreadful! 
Thank you 

[Emiel1]

@Debbie1067 

Airbnb CS can only forward your messsage to the Financial department. You need to wait for their investigation/decision. And they are very slow in responding to messages.

[Emilie]

Hi @Debbie1067, 

I just wanted to check if you'd gotten to the bottom of this since your last post? If not please let me know, and I can try and raise this for you on my end as well!

Thanks, 

Emilie 

[Debbie1067]

Hi there, unfortunately no, I am still in the same position and still waiting.  I was thinking I will have to go to the small claims court. 

[Emilie]

Hi @Debbie1067, 

Thanks for coming back to me, and sorry to hear this is still ongoing! I'll nudge the team for you, and hopefully things get resolved shortly. If I get any more info I will let you know. 🙂

Thanks, 

Emilie