Damage Advice

[Kwanza0]

I’m a new host whose damage claim was denied because I missed the 30-day form deadline. The delay was unavoidable — the replacement window part took weeks to arrive and I didn’t have a repair receipt until the work was complete. The damage and guest records were documented on the Airbnb platform immediately. I’ve appealed twice and the case has been closed. Has anyone successfully escalated a situation like this, or knows how to reach a senior claims team? Any advice appreciated

[Patricia2526]

Hi @Kwanza0 

You must request money from the guest within 14 days of checkout.

Then escalate to AirCover within 30 days if the guest doesn’t pay 

AirCover is conditional, not guaranteed.

It only works if you follow:

   •   timeline

   •   documentation

   •   proper claim steps

Miss one claim can be denied, even if damage is real.

[Bhumika]

Hi @Kwanza0, I hope Patricia's advice was helpful. Have you contacted Customer Support again regarding this claim? Do keep us updated, please!

I am also sharing a few articles related to Aircover, in case it helps hosts referring this thread : 👉How AirCover for hosts works👈

Regards,