@Alicja41
First, you need to come to the realisation that regardless of any flowery hype, as a host, you are on your own in this business, regardless of which platforms you list on. It's just the nature of the beast.
Your operating strategy needs to take that into consideration at every turn. You need to protect yourself. About the best you can do is to strive to attract the best quality of guest that you can, and appear unattractive to poor quality guests.
And cleverly screen them before they book. There's lots of tactics that mostly work. Not always, but you can minimise the occurrence of destructive or otherwise costly guests. The few bad ones you do get, are just a cost of doing business, like anything else.
You also need to see your business as "hospitality", which means that the guest is always right (as far as they're concerned). Ostensibly, this means you should avoid confrontation, even if the guest is the problem. One of the most damaging things you will encounter are bad reviews. They last forever. So, avoid getting them. They'll hurt you.
The guest broke house rules? Caused a bit of damage? Don't even let on that you are unhappy. Just smile, thank them, and wish them a pleasant journey home. That way, they think they got away with it, and are far more likely be to write a glowing review - not only because they think they got away with it, but guilt will play a role, and they may mistakenly believe that you'll respond in kind.
But you should write the truth in their review. If you had seen that from other hosts, you probably wouldn't have accepted their booking - back to the first point.
And don't even bother getting Airbnb involved - and certainly not "Aircover". That can quickly come back to bite you, and even cost you money. It's a cost of doing business. Review the guest and move on.
Sorry, but there's how we'd like it to be, and then there's how it is.
Good luck and happy hosting.
