Does anyone feel abused by AirCover policy practice as a host?

[Manuel7097]

I recently had a guest who initially complained about dirt and things that he could not proved. Then the same AIRBNB agent apologised for the complain and issued a new complain quoting noise. It never specicied any noise, AIRNBN agent naver show me any proof, non documentation, videos, audios. However, AIRNBN on their own changed the booking from 10 days to 1 day. Where I lost more than USD 3000.00. There was never a detailed comunication from Airbnb agents. They just took away my money in the most arbitraty way. And when I call back to complain they just gost me. I feel scamed by airbnb, not only by the lack of resorses to solve issues but the negligent way the proceed with their own plocies . Any one having this same pethern of abuses by AIRBNB Team ?

[Elaine701]

@Manuel7097 

Sorry this happened to you. 

This practice of automatically rewarding guests has nothing to do with Aircover, although Aircover is an equally deceptive programme. 

We had a guest do something similar. If they don't win with the first complaint, they just make up another, and when that doesn't work, make up another... Until one of them works. You need to avoid attracting these types. 

Did the guest just stay one night? It may be a blessing in disguise. And expensive one, but who knows what other imaginary atrocities you could have committed in the mean time? And how much would that cost?

Sigh. Pick yourself up, dust yourself off, and get back on the horse. But this time, screen your guests before they book. Seriously. And make sure they have nothing to complain about. Or dream up. And take timestamped photos just before they arrive. 

Good luck.