Download 'Professional Photoshoot' Pictures

[Francesco602]

My listing was enrolled into the Plus Program (now discontinued) and received a 'Professional Photoshoot' as part of the program's benefits. However, I was never given the original pictures / files and - now that the program is discontinued - there's no way for me to access those. You may imagine that not having the original files of your listing's pictures is a bit of a problem when it comes to modifications / re-uploads or rearrangements.

Is there something that I can do? Do you find yourself in a similar situation? 

[Shelley159]

Yes @Francesco602 , I chose a free photo shoot as my first host reward - the photos were uploaded directly to Airbnb by the photographer and I never received them. I think the reasonong is that Airbnb paid for the photos, so they remain Airbnb's property and you can't use them on competing sites.

[Francesco602]

Hello @Shelley159 ! Thank you very much for your reply and for confirming you have the same issue. Do you think is there a way to force Airbnb to send me the pictures? Although, I am not sure if those are still stored in their original size in Airbnb's servers...

I can try to get in touch with the customer support, but I am quite sure they're going to be quite surprised by the uncommon nature of my request...

[Shelley159]

Yes @Francesco602 , I think it may not work but you can ask 👍

[Helen3 · Accepted solution]

You can't force Airbnb to do anything  😀😀

airbnb makes it clear in the T&C for their photography that they retain the copyright and that you can't download the images or use them elsewhere @Francesco602 

[Francesco602]

Hello @Helen3 ! I wasn't aware of their T&C, thus I thought it was possible to get the original files. I presume this applies regardless of when the photos were taken.