Escalate a complaint

[Kim376]

I want to know how to escalate a complaint,

I have a so called case manager- **, who is meant to be dealing with my complaint regarding a refund to my credit card, which is not happening.

Does anyone know where I can go from here are there any legal bodies I can approach, ombudsman, etc

[*Title and name edited]

[Molly547]

Hi Everyone,  I also dealing with a situation.  You are calling a call center that is handling Airbnb that is why you are getting no where.  They do not listen to your case, they read the policy and check the box.  Can anyone offer a phone or email address they had success with in the USA to handle the issues?