The owner of the property I manage has a handwritten government ID which the software use by Airbnb cannot read (the ID is approx 40 years old). I have asked Airbnb on multiple occasions to manually check the ID by human as this will immediately verify that the ID is authentic and correct - no one is helping. The "specialised team" who are supposed to be dealing with is (compliance centre - they will not take phone calls) merely send me copy paste responses repeatedly asking me to upload my ID - this has been done approx 15 times with the same result.
I am now at the point where I will simply close my listing as without the verification I will not receive payouts - I have spent number hours on this and I am genuinely so exasperated at the ineptitude of the staff and inability to get someone to actually listen to me. I have submitted feedback - nothing!
Does anyone have any final resort advice that I could try before I close my listing. Have called multiple times but customer service will not assist as it's the compliance centre and they are inept.
Thanks in advance.
