Have not been paid for a month

Frank1605
Level 2
New York, NY

Have not been paid for a month

Not sure if this will help, but I'm getting absolutely no where with the "support" calls and messages.

 

I have not been paid for my last 4 reservations, even though it said payment was released.  After several weeks of that and support telling me to wait a few more days, they eventually all said failed.

 

This is the same bank account I have been using for the last 2 months and received many payments with no issue.  The first level of people you talk to cannot do anything at all, and simply escalate a ticket to another group who never resolves anything or gets back to me.  They told me to remove my payout method and add a new one (PayPal), which I did - but still no money.

 

I've called about this at least 10x now and anytime i message support on the website they just close the ticket saying its been escalated already.  It has been "escalated" for a week and no change.

 

Anyone know how to contact someone who can actually get results???

1 Reply 1
Sybe
Former Community Manager
Former Community Manager
Terneuzen, Netherlands

@Frank1605 I'm so sorry to hear about this. Did the payments come through in the end? Let us know if you still need help!

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