We also quit hosting through Airbnb and will only rent out through Booking.com from now on.
We have been superhosts at Airbnb with two Airbnb’s now for over 2 years, with hosting more than 400 stays. We had a lot of fun doing so, until we had a very stressful situation this week. The service to superhost was good when we started, but is becoming worse and worse.
We renovated the bathroom last week in one day. So we could open up again for the guests. The toilet started leaking this week, we had to cancel the guest that came later that day. First time in over 2 years. We offered them to stay in our guestroom, which they refused.
Even though we never hosted these people and they’ve got a full refund plus 50 dollars extra, they and we were still able to leave reviews for eachother. And we felt it coming already: a one star review because they were angry at us and had no understanding for our situation. What is even more damaging to us, is that there is false information in this review.
The policy of airbnb for removal of Airbnb’s clearly says:
- Reviews must provide relevant information about the reviewer’s experience with the Host, guest, stay, or Experience that would help other community members make informed booking and hosting decisions.
It is not relevant, because the guests have never been at our Airbnb therefor they cannot not review things like location, etc. Also, they are writing misinformation about a ‘double Booking’, to harm our business.
- If a guest never arrived for their stay or Experience, or had to cancel due to circumstances unrelated to that stay or Experience, their review may be removed.
They have never arrived for their stay, so from
what I can conclusie: their review may be removed.
How is it possible that guests can leave a review about stay where they have not been and did not pay for?
