Hi @Bolanle-and-Yemi0 ,
That's a bummer about the two recent guests. Your written reviews of each guest are great and I would definitely keep up with that practice.
Here's some thoughts:
- review fatigue is a real thing. It could also simply be the case that neither are fans of writing reviews. Now-a-days every product has a sophisticated review request that sends endless prompts and it's very cumbersome.
- Consider that some/many guests may have turned off alerts from the AIRBNB platform and thus never really got any of the review prompts that come from AIRBNB automatically, they just payed attention to the basics (how to check in/out, access, etc) and anything else was ignored.
- given the above ideas, you could consider re-framing some of your messaging so that a review request FROM YOU shows up earlier in your messaging - like you could add something to the check in details that says 'as a new listing, your review is especially valuable and we'd be grateful if you took the time to post a review". Once things get established then just pull the comment, if that makes sense.
- I think that the lack of a review from a guest can sometimes indicate that something was off. In our case, we often get guests who don't leave reviews. It's odd. So I say this knowing this happens to us. Sometimes, I can pinpoint an issue but mostly I am in the dark. It's odd. Things went really well, guest seemed super pleased and yet no review! Go figure.
- there are times when we have a run of 'no reviews' despite being heavily booked. When this happens, I then send my own personal messaging asking for a review. I don't like doing this in general as our guests are busy professionals and I don't want their last correspondence to be a 'to do' from us, as they are already getting automatic prompts. But this seems to work.
Good luck!
