How does the system manage photos when there is a co host?

[Pennie16]

Once the photo tour is set up with the where you will sleep photos, etc., are these overriden if the main host adds a picture to the platform? I've had to go in and redo the "where you will sleep section" several times and not sure why I have to do that? 

Thank you,

 Pennie Green

[Alex]

Hi @Pennie16, 

Thank you for asking this in the Community. @Joan2709, could you help Pennie with this question? I’m sure she would appreciate your support. 🤗

[Joan2709]

Thanks for the tag @Alex 

@Pennie16 

Looks like there are several issues. Right now Airbnb says this listing has no bedrooms and is showing as a "Studio" - which is obviously not correct.

This is because there are no Bedroom "Rooms" created in the photo tour. Not related at all to uploading photos.

Create a Bedroom "Room" for each bedroom. Move the photos for that bedroom to the new room you created. Then add the size/number of bed(s) to one photo in each Bedroom under sleeping arrangements. This will correct the sub-title and show the correct number of bedrooms and populate the Where You'll Sleep Section on the Listing.

I do suggest you add captions to every photo (right now they are showing the image file name). I also suggest a different cover photo. I would try this one as the cover:

[Pennie16]

Hi Joan, 

  Thank you very much for your helpful response! The issue I’m having is I have created the photo tours several times and it keeps getting erased. I have set up and checked the next day and it is all there and then at some point it disappears. I think the management company that sets the rates for us is somehow overriding my photo tour work.

If they update the description or add a picture, does that knock out the photo tour work that I have done? Just trying to understand the dynamics when I am co hosting with the mgmt company. Do they have to make the same changes I do on their side for the photo tour to stay in place? Thank you! 

[Joan2709]

@Pennie16 

I see...your original post didn't mention you are using a PMS. That could be the issue if the Owner has set "sync" everything when establishing the connection to their Airbnb profile/Account Settings. That means changes to the listings need to be done through the PMS - not through Airbnb.

Sync Choices - PMS

https://www.airbnb.com/help/article/2348

Do you not have access to the PMS as a Co Host?

[Pennie16]

Thanks Joan,

No, I do not have access to the PMS as a co host. The PMS has allowed me to have access to Airbnb, but I cannot see their system.  It seems like I could tell them to sync pricing and availability only (per the link you sent) and that would preserve the picture changes I make?  See if the listing looks better now and you can see a photo tour? 

I will contact my PMS and ask more questions. 

Thank you!

  Pennie 

[Joan2709]

@Pennie16 

Looks like the photo tour is back the way it should be. What is the name of the PMS you are using?