We recently bought a cabin and had some good conversations with the property manager that was managing the property. However, a week after we closed, we were informed that the property manager sold his company to a new property management company and all listings were transferred. WE were completely blindsided.
The new property manager's numbers for payouts are all significantly lower than the original property manager - although the commission fee is the same as it was, with no other fees listed in the contract. We have asked but they refuse to provide transparency by providing a screenshot of the payouts from AirBNB.
We own two other AirBNB's and self-manage, so we know that it is possible to generate payout reports per property - but they refuse to do so. Our payout that we just got for this month was $3,000 LESS than it was supposed to be. So we are talking about a lot of money through the rest of this year before we can start to self-manage.
As the property owner, do we have a way to get the payouts from AirBNB, since we own the property, to verify that they are telling the truth about our payouts? They say the old property manager had things wrong in their system, but we can't just take them at their word.
