I am very proud of my home when I rent can I offer a complete refund if upon arrival at my home it does not suit or satisfy the renter will Airbnb take a cut even if refund is appr

John5779
Level 1
Apple Valley, CA

I am very proud of my home when I rent can I offer a complete refund if upon arrival at my home it does not suit or satisfy the renter will Airbnb take a cut even if refund is appr

Help, does ABNB take a fee if last minute cancellation ok with renter and owner

2 Replies 2
Helen3
Top Contributor
Bristol, United Kingdom

If your listing is as described why would you want to offer the guest a complete refund if they decide to cancel?

 

You can of course offer a full refund if you like but the guest would still be charged the airbnb fee unless the guest is cancelling because your listing wasn't as described or other circumstance covered under Airbnb's extenuating circumstances policy.

Linda108
Level 10
La Quinta, CA

Air BNB waives fees if the cancellation is within 48 hours of booking for most reservations.  Here is a link to the Help Center article about refunds including Air BNB fees.

 

https://www.airbnb.com/help/article/311/find-your-refund-amount

 

You can refund your fees due to a cancellation, but if the guest cancels, do not refund until the guest goes through the Air BNB process for guest cancellation.  If you try to manage it yourself, you might cause there to be duplicate refunds and you will lose future payments.