I can't access my listing cause handphone lost and all data lost

I-Made12
Level 2
Bali, Indonesia

I can't access my listing cause handphone lost and all data lost

I don't have any idea because my handphone lost, so I can't access my accont anymore, all data were safe in my personal phone, how do I can access my listing again?

Can you give me advice regarding this matter?

 

7 Replies 7
Helen3
Top Contributor
Bristol, United Kingdom

Just log in using another phone or a laptop @I-Made12 

I know but it need verification code to login. How to get the verification code otherwise aibnb sent that code to the old number it wasn't active anymore.

Helen3
Top Contributor
Bristol, United Kingdom

1. call Airbnb and asked them 

 

2. speak to your phone company to get access to your number 

 

@I-Made12 

@I-Made12 

Have you tried logging in with your email or the other options?

 

Login Page.png

I have tried but,

it need verification number also, so I can't get that number because its sent to the old number.😭😭

@I-Made12 

Then your only option would be to work with Airbnb CS on this one. You may have to setup another profile...not sure how they will advise you, but I would contact them ASAP.

Thank you so much Ms. joan for your help.

I hope its will find solution ASAP.

Because I wouldn' t more guest coming to my house without any confirmation to us earlier, 

And of course I will not get any money from airb&b, and really hard for me to ask the guest leave from my house whilst they paid already. Hope airb&b understand that situations.