Inaccurate sales tax

[Vina595]

Hello everyone,

I am having problems with the taxes Airbnb collects and remits on my behalf.  The tax rates are not consistent and the rate has also changed as of January 2025.  When I chat with support they are unable to explain what percentage they are charging and to what jurisdiction it is being paid to.  This has me concerned and frustrated to say the least.  I seem to be unable to get this resolved through support.  Does anyone have a contact number I can call to speak directly with someone at Airbnb that handles collecting and remitting taxes on hosts behalf?

[Joan2709]

@Vina595 

This is a constant complaint from Hosts. Airbnb will NOT disclose percentages for each tax jursidiction, despite the fact they obviously know what those percentages are. There is no person you can speak to directly that handles taxes and many times Hosts are given the wrong information. Additionally, Airbnb does sometimes get the taxes wrong and it is VERY difficult to get them to correct this, even when proof is provided. They either overcharge or undercharge. Airbnb does make it very clear that Hosts are ultimately responsible for ensuring all taxes are paid. They do not collect and pay required taxes for all jurisdictions.

First determine what taxes should be paid (sales tax state/local and Occupancy taxes and other tourist taxes). Then review the tax detail on a reservation to see what jurisdictions Airbnb is collecting for (they will not show the percentages). Then do the math and determine if the amount is correct. 

State of Louisiana Sales Tax 5%

https://www.airbnb.com/help/article/23074

Not sure what percentages for Sunset & Landry are.

You can also turn on Pro Tools in your account settings. Then go to the Listing Editor/Settings/Taxes to see what jurisdictions Airbnb says the are collecting for:

[Vina595]

I wish they would just leave all the taxes for me to remit them so they can be done correctly. This is extremely frustrating! 

[Joan2709]

@Vina595 

In some states Airbnb has agreements (usually with the state) to collect and remit the taxes, so they don't allow Hosts to opt out of that. Other states, Airbnb does allow you to set a custom tax that is collected on every booking but paid to the Host to remit. Other states they allow you to opt out entirely, but you will then need to collect taxes from every guest manually and remit them...cumbersome.