Issue speaking with a representative regarding a refund

[Kisha81]

The hassle that a customer encounters to speak with someone associated with Airbnb is ridiculous.

I am writing to urgently request assistance regarding an extremely unpleasant and unacceptable experience with the host Jason of Seven Properties for the property located at **.

Despite multiple attempts, I have been unable to reach a live representative to discuss the host’s disregard for guests and the poor condition of the property. The lack of support is deeply frustrating, and I need to speak with someone immediately to resolve this matter. I may be reached at **.

**[Personal details removed in line with the Community Center Guidelines]

[Rebecca]

Hello @Kisha81 👋

It's been a little while since you posted and I wanted to say that I'm sorry that you experienced these issues. Speaking directly to Airbnb Support is the best way to get this resolved. Have you heard from the support team since you posted?