Missing payout

[Violeta29]

Hello it’s urgent . Can someone please help ? I have been sending numerous messages to Airbnb support but not a single reply . I have a missing payout and I accidentally found out that my payout method must be deleted and added again . ( I haven’t changed anything on my side ) however , I removed it and tried to add it again but it doesn’t allow me to and it seys “ you have reached your Airbnb access quota . Please contact support . Ok, I do so but. I reply ? My guests came and went and I am expecting more guests those days so it’s kinda of unfair not to be paid .  I have been trying to edit the information via both - mobile and desktop . 

[Katie]

Hi @Violeta29 

I'm one of the Community managers here on the CC. I'm so sorry to hear you've been getting this issue with your payouts. 

We have seen some issues with payments due between 18-20th July, however these issues were resolved so it could be that you have a different problem.

When did you first get in touch with support?