My account is under review / locked

[Jet111]

Hello. My account is under review status since January 13, 2020. I have been calling the customer service to help me with this issue but to no avail, the agents I've talked to can't do **bleep** about it. They dont even know why my account is under review. What they told me is that my account has beeb transfered to their technical team and I will be receiving an email about it.

11 days after, still nothing

No urgency, no communication, nothing!

It is so frustrating because I have credits on that account that I plan to use for my trip next week. How am I supposed to use it if my account is locked!!

Airbnb support both calls and fb messenger is not helpful either. 

[Nina403]

Hi @Jet111 , can you please tell me how it ended in the end? did you manage to solve the problem and how?

I have similar problem (account under review) and also can't get in touch with the verification team for more than 2 months! Totally frustrating!