New Hosts NOT getting paid for 30 days!

[Alejandro200]

I am shocked to find that now Airbnb is holding host payouts for 30 days!! This is a new term that make no sense to me. How can Airbnb think that host can operate for 30 days wihout payout specially after initial investment in furniture, cleaning supplies, amenities, decoration, toiletries, etc... This is very bad business practice in my opinion, and makes no sense to me....

I have refered many hosts in the past becuase I had great experience and because I would get paid 24 hours after booking completed, but now this experience is shattered with this non sense..

Anybody outhere think this is fair?

[Matthew285]

@Deborah134, you get your payments 24 hours after check-in not because you are grandfathered in.

You get them 24 hours after check-in because you are past your first 30 days of hosting.

Everyone who is 30 days past their booking confirmation gets their funds like normal.

The rule he is complaining about only applies to brand new hosts in their first 30 days.

[David3786]

While the fraud concern is legitimate, airbnb stands to make far more money if they can hold it for 30 days, same as banks and paypal.  Cash flow is king.    

[Kim3389]

I have been a host now for many years with other properties.  I listed a new property 60 days ago.  I received my first three payments, had my account hacked and a payment stolen.  Now, NO payments at all are arriving to me.  I have contact Airbnb EVERY DAY and I am "assured" or "promise" that I will get my money.  I hav 50k of rentals on the books with them and am not being paid.  I call it a Ponzi scheme.  Using others money to pay others what is owed.  They are recovering financially from pandemic.  We are now the ones paying for it,  instead of using bail out money they were given.

[Mary419]

@Kim3389 I think you should start a new post about this? You are about the 17th person I have seen in a very short time posting that their payment method was hacked. I just recently barely thwarted a very clear attempt at phishing for my account too which is still shrouded in mystery... I tried sharing some screen shots with Airbnb but it does not seem to be taken very seriously. Any idea how your initial hack happened? Obviously you are most focused on how it resulted in all your other payouts being withheld, I am not trying to distract. But this is a theme lately and very scary.

[Penny187]

So I’m confused. So I just got my first booking tonight. I won’t get paid for this booking for 30 days? But now I have a booking next weekend too so I have to wait 30 days to be paid for that booking too?

[Matthew285]

@Alejandro200, like you say: this is only for new hosts, and only for your first 30 days.

(And it isn't even 30 days after your first guest. It is 30 days from when your first reservation is confirmed.)

Once this first 30 days passes, you will get your payment 24 hours after guest check-in, just like everyone else.

You make it sound like they are going delay all your payments for 30 days forever.

This page explains the policy:

https://www.airbnb.com/help/article/425/when-will-i-get-my-payout

[Marilyn123]

This 30 days is not what I was told via email from Airbnb when my 1st and, so far, only guest arrived  for a 30 day stay! He reserved my room and paid by credit card in early April for May 1 -31 stay. In late April an email from Airbnb said I’d be paid by May 11 on my new Payoneer Mastercard card. (My niece is paid before 24hrs after checkin using this method.) As of May 21st nothing! Airbnb Customer Service said my method was still “pending verification”. They told me verification is done at Payoneer so I called them and was told they had no account in my name and not even an email address for me on file. So called customer “service” back who advised me to change my payout method to a direct bank deposit, to take 5 days. I did so. When no deposit as of May 31  (while 30 guest was leaving) CS told me I should again submit bank info on the payout method form for same account, which made no sense. I refused to give them permission to restart their “verification” clock.  It’s June 4th, no response from multiple calls and “feedbacks” I’ve sent.  This seems a Class action suit-worthy issue.  Airbnb does not even forward our payout method to Payoneer nor our banks until it wants to, which violates their own program policy, our hosting agreement, and the payout information they give us via emails and telephone assurances. I question the integrity of the company’s management. And am close to removing my listing altogether from the Airbnb site. Is there a class action remedy I can sign into? 

[Kim3389]

I am with you on this!!  I had my account hacked after my first three payments were received.  It was quite weird how it happened and it makes me very suspicious.  I got a message from Airbnb in the evening that someone was trying to get into my account and told me to change my password.  I did immediately and then the next day realized that my payout account was changed at the exact time that I changed my password.  My payment from four weeks ago, was hacked.  Since that time, I have hosted 4 different guests and Airbnb is holding all my payments until the "investigation" is complete.  There is NO human to talk to.  There is only mechanical messages that go back and forth.  I am hosting and receiving 5 stars, to NOT be paid!!  Just crazy!!!!!!  Yes, there needs to be a class action suit.  I am filing police reports this week and am looking into what I need to do to rectify this legally and receive the money due to me.

[Joy121]

Airbnb should explain why the money has to be held for 30 days . We need an explanation ! 

[Matthew285]

@Joy121, it is probably to combat fraud / money laundering.

Apparently some people set up AirBnB accounts and then use stolen credit cards to make fake bookings.

No one ever stays, but payments are made via AirBnB and the dishonest hosts get money from the stolen cards.

The 30 days hold helps combat this by making it harder / slower and gives AirBnB time to catch onto the fake listing before money gets sent out.

[Jordan144]

I have unlisted my listing becuase of this delayed payment of 30 days to "New Hosts' policy. Its a total rort. Basically its to cash-flow their operations. Better to list elsewhere.

[Gordon0]

@Jordan144 - If you find an 'elsewhere' that cuts the mustard, please share. Personally, I don't think it exists (yet).

[Jordan144]

Plenty of options in Australia. Do some research on your local options 

[Sithembile0]

Trip Advisor pays 24 hours after check in even for a first time host.  I had dual listing and am now cutting off from airbnb.

[Andrew627]

The ploicy page doesn't explain anything.  From what I have read, nobody has received an explanation for the policy.  That naturally makes me think there is no valid reason.  I can only guess that their attitude is like it or lump it.