New fee structure

[Carolyn-And-Stephen0]

This is absolutely a horrible decision on AirBnN’s part. It completely penalizes the host.  We have been hosting for over 10 years and a Superhost for the entire time.  I will be thinking hard about staying on with AirBnB bead on this policy change. It adversely affects the host too much.  Especially on the Income tax and Rooms& Meal Tax

[Stacey114]

That is a direct pass-through for an eight-bed home to the cleaners on Cape Cod!  Cleaning fees have to be a separate fee because the fee for the cleaners is the same if it is a 2-day stay or an 8-day stay.  They do not discount.  With all due respect, I have been nothing but cordial.  Have a pleasant day.  

[Shelley159]

Hi @Stacey114 

Cleaning fees (etc.).have always attracted the service fee, that hasn't changed.

It's best to run the tool to update prices by the correct amount for your region. It automatically updates all extra fees by the correct percentage too.

[B162]

My Host dashboard advertised an “action required by 15 September” deadline. I clicked Airbnb’s option to calculate the price change, which immediately changed my pricing for dates before 15 September.

As I understood 15 September to be the effective date, I manually restored my original prices for the weeks leading up to it. An August reservation was then made, but Airbnb applied the 15.5% host-only fee. This has effectively resulted in almost two nights’ accommodation being provided at no return to me.

Airbnb has since said the single-fee migration was effective from 7 July and that notification emails were sent on 9 July. I did not receive those emails, and Airbnb has not provided copies, recipient details, or delivery evidence. No clear warning was shown that clicking the calculation option would activate the new fee immediately, and there was no undo or back option.

Has anyone else manually overridden pricing before 15 September because they believed the new fee would not apply until that date?

[LaVerne29]

The same thing happened to me.  So now, my summer months, I look as if I am the highest priced place for my size in my area.  I clicked it thinking it would not go into affect until the cut off date September 15.  AND I have been unsuccessful at changing it. The only way to get my price down is to change the amount I earn, which defeats the entire purpose of me hosting.  UGH!

[Shelley159]

Hi @LaVerne29 

Please see my reply above. If you want to get the same payout it's important that you don't lower any prices.

The reason you want to lower them, is because you think guests are seeing a higher price, but they're not.

The large guest portion of the service fee has fallen away. Guests see virtually the same price as before. Check it in guest view.

[Shelley159]

Running the tool means you choose to change from the split to the single fee at that moment @B162 

Everyone is changed to it on 15 September (October in the EU), whether they're ready or not. Those who didn't update prices will lose money.

If you run the tool now, don't lower any prices. You're on the right fee structure now. Guests pay almost the same as before and host payouts are the same.

As you've proven, if you lower any prices manually, host payouts and guest payment are no longer in line with what they were before you changed the fee structure.

[LeighAnn2]

I agree. Terrible decision. 

[B162]

Who feels bullied?  I certainly do! 

other than a banner on your host dashboard no other information could be located. I clicked the link and clicked the second, automatically I had new pricing.  I panicked as I believed the date 15 September was the commencement of single fee migration.  I went into my calendar and reverted back to normal pricing until 15 September. NEXT I get a 10 day booking with 15.5% fee, equivalent to approx 2 nights free for the guest.

Airbnb could not show me and written communication the migration is effective immediately. A wasted frustrating morning of dancing around specific facts.  They are so loose it’s ridiculous. 

I’m Ready to move away from Airbnb forever, it’s a complete and utter disgrace how they treat hosts regard this particular issue.

BEWARE… I’d love to hear others who’ve experienced the same

[Elaine701]

@B162 

There's no need for panic. If you did it correctly, there should be no tangible difference in the price the guest sees, nor any difference in your payout. 

Some hosts are confused because they didn't realize that Airbnb was previously adding 14-15% to your price and charging guests  for it. 

Now, they've eliminated that 15% and the 3% they were charging hosts. 18% off your sticker price. 

But they've replaced that with a more standard flat fee of 15.5%. so it's actually a slight decrease. And more like the rest of the industry. 

So again, if your calendar price was properly changed to compensate, everything should look the same and nobody will notice. And you can always tweak your price to adjust further if you want. 

I hope that helps. Good luck and happy hosting. 

[Shelley159]

You did the right thing by changing to the single fee when prompted @B162 

What went wrong, was you forgot about the guest portion of the service fee that had fallen away, and manually changed some prices as if it was still there.

Just undo the manual changes that you made before any more bookings come through.