Hello, this is Kelly. I am looking for a property managemen...
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Hello, this is Kelly. I am looking for a property management company or a trustworthy host to be my co-host in Athens. The a...
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**I had guests check outon December 18, 2020 and other guests on January 01. 2021. Apparently these were paid out via Payoneer but to date nothing has been received. I have contacted Payoneer but they do not respond to messages. I have contacted AirBnB several times but before the matter is resolved, they indicate that the matter has been resolved - it has not.
I have contacted my bank and they have no record of any funds being received.
Please would you look into this.
DES
**[E-mail address & phone number hidden due to safety reasons - Community Center Guidelines]
@Des1785 This is a community forum so there is little most of us can do. The moderators do occasionally get involved especially, it seems to me, where hosts are not getting paid . You could try contacting Airbnb on Twitter as they really don't like their dirty washing being aired in public. Other than that hope someone like @Liv picks it up and prods customer services for you.
Thanks a lot for the tag, @Mike-And-Jane0 😊
Hi @Des1785,
I'm really sorry to hear about that!
I have inquired the Support team about your case and I'll get back to you as soon as I hear from them. Hopefully they'll be able to look further into this.
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Hi @Des1785,
The agent who worked on your case has sent you a message explaining the situation. Would please be able to check it when you get a chance?
I hope this helps.
Thanks,
Liv
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@Liv, @Mike-And-Jane0, @Des1785, @info@jeanlee.co.za
To inform you that the agent who worked on my case has not sent me a message explaining the situation. I have heard nothing from AirBnB
DES MORGAN