No Payouts?

[Robert6382]

My Account was Verified One Day and then Unverified the Next.

It's been three weeks of not receiving any payouts and every time I call Airbnb I get the same "apologies, please wait 3-5 days for our specialist team to look into it".

Nobody will help me!

They keep sending me a link to update my details, but it says I've already completed everything. It's a loop that never ends!! Customer service is completely useless!!!

[Sudsrung0 · Accepted solution]

@Robert6382 

I just took a look at your profile and it's telling me you are Verified, 

As for payouts I dont know what to say I have seen people posting about it some large amounts,

I have been on airbnb many years and never had a problem always arrived on time until last week we got it eventually but it was a week later.

We had a guest cancel yesterday due to arrive today my policy is set to strict, so Im waiting to see what happens regarding payout, upto now I have not heard from airbnb about the cancellation, I suppose they dont care they got their money.

Good luck in getting it sorted, 

[Robert6382]

Yes, I completed all the verification and was receiving payouts and then I received an email to say they were missing information and my payouts were blocked until I provided it. The link they provided said I had already provided all the information. They said this is a bug and they have reported it to the specialist team, but nothing gets fixed! I keep calling and they keep saying the same thing "wait 3-5 days" but it's been 3 weeks!!

[Anne-Marie420]

We are new to air bnb and got paid for a first booking but not been paid for the rest. They owe us over $4,000 and we keep getting the same message over and over again. "Our specialized team are working hard to resolve your issue and will be in touch as soon as they have. Fed up and very dissapointed. 

[Bhumika]

Hi @Anne-Marie420 ,

Just wanted to confirm if you have updated your Host account information and that it is up-to-date. I am sharing this link for you to explore: Verifying your Host account.

Meanwhile, I will also reach out to the related team to check for further updates.

[Anne-Marie420]

We are new. They made the first payout but have not paid the next 4. We haven't changed anything. Initially they said it was just the KYC process. But that has gone on too long. We keep getting same circular response. I have confirmation we have supplied all the necessary paperwork/documents.  "Our specialized team are working hard to resolve your issue." They owe us over $4,000 and we can't afford to keep doing this. We cannot get a straight answer. On researching this issue there are many hosts in the same boat which is a really concern. This is starting to feel like fraud! 

[Nolan-Rey0]

Hi! just wondering if you already get your payout?
I'm experiencing the same problem after hosting for 3 years in Airbnb. For my case, it's been 5 days delayed since July 12.

Customer Support is not helping at all. I dont know what to do now.

[Abdulaziz24]

I am facing exactly the same problem.

What they do is not accepted. 

AirBNB paid for a first booking but not been paid for the rest. I keep getting the same message over and over again. "Our specialized team are working hard to resolve your issue and will be in touch as soon as they have. Fed up and very dissapointed.

[Roxanne167]

Same here!! 

It has been 20 days that Airbnb has had my payouts on hold. From September 30 up today. I have made 6 international calls from Aruba and spoken to 6 different USELESS Superhost Ambassadors, and no one could help me. All 6 Amabssadors needs to be fired.

20 days no money, 20 days that Guests have slept in our rooms, apartments and Villas, using our linen, our towels, our air-conditioning, facilities, water and electricity.

We got 10 employees to pay this coming Friday and no Manager or upper Management of Airbnb has the decency to give me as a Supehost a call to sort this out. My Account was also Verified, and I had sent them proof of it. I too get the same "apologies, and the answer to please wait 3-5 days for our specialist team to look into it". That specialized team's name is one person by the name Herrick. And nooooothing has been done. It is a shame and a disgrace. We have future booking up to May 2023 already and they are playing Bank with our money. 

[Stelios46]

Hi Roxane. I have the same problem. 1st time after 6 years at Airbnb. They block my June’s payouts. I have a lot of future reservations this summer. Did u get your money at least?

[Elias211]

I am in the same situation. Its been a month with no information on why my payouts are on hold even though I am verified. One of the Super Host Ambassador who was dealing my case told me that he had to close the case as it was escalated to another department and I have no option but to wait... that one day I will get paid!!

[Anne-Marie420]

Yep.....I have had that same message several times 

[Nolan-Rey0]

Hi there! Just want to know if your case has been resolved? Im in the same nightmare right now. If so, how many days did it take to resolve the problem? What caused the issue? Did you experience this multiple time?

[Natalie764]

Hello  did you ever receive your payout. I am encountering this same problem relayed on this thread and I am very disappointed. I was liaising with one of the community team reps and he just disappeared after stating he would escalate to someone else who can handle it. 

What is going on with AirBnB.  I have kept my end of the bargain by being a great host to guests and I expect to be paid in a timely fashion!

[Bhumika]

Hi @Natalie764 ,

How are you doing? I have raised it to the team to know if there are any updates regarding your concern. 

In case I hear of any updates, I will get back to you! Meanwhile, please feel free to update us if you someone gets in touch with you beforehand.

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