No payouts

[Stelios46]

Iam really disappointed of your support team. U block my money and u don’t explain me what to do exactly to unblock them. I did what u ask me. Your ambassadors don’t know basic things . What is going on? If my kyc “is still pending”(but Iam verified) why u let my calendar available? I checked my kyc. All details completed. A representative I spoke to on the phone found this out as well.

There are many reservations for this summer.  The fact that, as you tell me, some data is missing from my KYC but no one explains to me what exactly is missing, combined with the fact that you did not deactivate my calendar and let bookings take place, reaches the limits of fraud.

I spoke with 5-6 of the support team. There was no solution. In October 2022 I was asked for some information. I responded to that.  The last message from Airbnb was….

“Thank you for your prompt response and patience regarding your account verification.

We will continue with your account review and we will contact you again if we need further information. 29/10/22». So I thought everything is ok. 

I don't know what to do. Your company has been stressing me out too much. Maybe I should cancel all future bookings? 6 years there was no problem. Now I am at risk of losing my income. I will be forced to take legal action and publicize on social media everything that is happening.

[Bhumika · Accepted solution]

Hi @Stelios46 ,

Welcome to the Airbnb Community Center and I am so sorry to hear that it has been a bit difficult to know the exact issue with the payouts!

It would be worth reviewing if your KYC information is up-to-date from your end with the information mentioned in this link. : Verifying your Host account. 

I wanted to share that our Community Center is more of a Host-to-Host communication channel and that we are not a part of Customer Support. Meanwhile, I will ask the concerned team to have a look at your feedback and help you with what information needs to be updated.

I hope someone from the team reaches out to you soon!

[Nolan-Rey0]

I'm already desperate to escalate my issue so I tagged Brian Chesky to a tweet stating my issue on missing payout. If you have twitter, maybe you can also tweet him on his official account @bchesky . I guess this is the only way for this issue to be heard. 

[Bec3394]

How did you end up getting paid?

[Bec3394]

Your replies are not helpful.

[Nolan-Rey0]

Hi There!

If you file legal case(s), I am very willing to share my bad experience on missing payouts. I want Airbnb to take action on these critical issues urgently but Customer Service doesn't really know how to resolve this kind of issues. Contact numbers for escalation isn't transparent for hosts as well!
I thought they have a "wonderful" support for superhosts but turns out they just give the best headache. My motivation to continue hosting just went down drastically.

[Abdulaziz24]

I am really disappointed. AirBNB blocked my payouts. They don’t explain me what to do exactly to unblock them. I did what they asked me. Thier ambassadors don’t know basic things . What is going on?

My KYC is verified. I have a screenshot of that.

How you sent first payout then if my KYC was not verified. A representative I spoke to on the phone found this out as well.

There are many reservations for this summer.  I am very limited to accept any new guests.

The fact that, as they tell me, some data is missing from my KYC but no one explains to me what exactly is missing.

I have been speaking with the support team since July 13. There is no solution.

All what they say; someone will contact you if we need more information.

How can I receive my payouts  2nd  3rd, .....?.

Regards 

Abdulaziz