Not able to receive text or call

[Shahzaib8]

Hello,

I am not able to receive text or call to my number. Can you please look into this?

[Alicia753 · Accepted solution]

Hi Shahzaib,

If you're unable to receive texts or calls to your number on Airbnb, here are the steps you can take to resolve the issue:

1. Check Your Contact Information:

   • Log in to your Airbnb account.
   • Go to Account > Personal Info > Phone Numbers.
   • Ensure the phone number listed is correct and active.

2. Verify Your Phone Number:

   • If your phone number hasn't been verified, click the "Verify" option next to it. Airbnb will send a code to confirm your number.

3. Check Account Settings:

   • Ensure that the notification settings for text and calls are enabled.
   • Go to Account > Notifications and confirm your preferences.

4. Test with Another Number:

   • Temporarily add a different number to see if the issue persists. This will help determine if the problem is specific to your current number.

5. Contact Airbnb Support:

   • Visit Airbnb's Help Center or call their support line to report the issue.
   • Provide them with your account details and explain the problem. You can mention that you're not receiving calls or texts and ask them to check for any technical issues.

6. Network Provider Check:

   • Contact your phone service provider to ensure there are no issues with your number, such as blocked messages or restricted international communication.

7. Try Airbnb App Notifications:

   • If calls or texts aren't working, ensure that app notifications are enabled as a backup communication method.

I hope this helps.

All the best,

Upfish Management

[Elisa]

Hi @Shahzaib8 😊, 

Thank you for asking this question here!

Are you still encountering this issue? Did you check Alicia's comment? Did it help you?

Don't hesitate to let us know!

Warm regards 🌻,