Payment unreleased

[Noona0]

Hello Airbnb Communit,

I’m a new host and I’m reaching out for clarification regarding a payment I have yet to receive.

A guest made a booking on July 11, 2025, and according to my transaction history, the payout was scheduled to be released on August 7, 2025. However, I noticed that I had a canceled booking on August 13, and it appears that the amount from the earlier payout may have been deducted or offset due to this cancellation.

As of today, I have not received any payouts at all, despite having active bookings. I’ve set up BPI (Bank of the Philippine Islands) as my payout method, and everything appears to be in order on my account.

I’d appreciate your help in understanding:

- Whether the July 11 payment was successfully processed
- If the August 13 cancellation affected the payout
- What steps I need to take to ensure future payouts are received correctly

Thank you for your assistance, and I look forward to your guidance.

[Shelley159 · Accepted solution]

Hi @Noona0 

While we can't access your account, all sounds fine to me from what you describe. If a guest cancelled after payment was sent, the amount is deducted from your next payout as described. 

You should be paid for your next bookings, each in turn, shortly after the check-in date.

[Noona0]

thank you @Shelley159 

[Elisa]

Hi @Noona0 😊, 

Thank you for sharing this here, and I’m sorry to hear what you’re going through.

After reading Shelley’s comment, I recommend reaching out to Customer Support to get more clarity on the situation.

Would you like me to share their contact details with you?