Payoneer account linking not working

[Xhuliano1]

In the past two years, I have tried multiple times to link a Payoneer account to my property as a host so I can receive the payouts in the same currency the guests pay. To this day, this problem has not been solved. Every time I try to set it up, I end up on a 404 page, as shown in the screenshot.

I have already contacted the support of Airbnb for this issue, and they always redirected me to Payoneer support, which in turn replied to me to take it up with Airbnb support.

So, some time ago, I gave up and set up a bank account for an international wire transfer, and now the guests pay me in EUR, Airbnb pays me in USD, and I get the payout in the bank the EUR again because that is my only business account. I plan to open a new account now in USD and receive the payouts in USD from Airbnb so I can avoid the banks' exchange rates. But it would be nice if I get all the payouts in EUR in the same way guests pay me. 

Has anyone encountered this issue before?

[Emilie]

Hi @Xhuliano1, 

I can understand why this has become frustrating, after so long facing the same issue!

Have you heard anything new from the Support team, since your post here? If not do let us know, and perhaps other hosts will be able to advise further. 🙂

Thanks, 

Emilie 

[Xhuliano1 · Accepted solution]

Hello,

Hello Emilie,

Yes this was solved by the support team after they contacted me in a couple of days after I posted this thread.

With the help of a support agent as an intermediary between me and Payoneer support we managed to make it work again. We finished that just yesterday and closed the support case. That was really helpful this time.

Thank you for the reminder of letting people know and I hope this also helps people having the same issue in the future.

[Emilie]

That's a relief to hear, thank you for coming back and updating us @Xhuliano1 😃

[Yahya53]

Hello Xhuliano1,

Can you please share with how did you resolve it? i still have the same issue. Is it necessary to pass by the support team? Or is this any manipulation i ca do by my own.

Thank you in advance 

[Xhuliano1]

Hello Yahya53,

I would say contacting the support team is the only solution. They can check your account in detail and tell you what is going wrong. After they made changes on my account from their side, I only had to do the procedure to add a payout method and choose Payoneer as a payout provider.

[Emilie]

Thank you @Xhuliano1 for coming back and sharing your experience again!

I'll mention @Yahya53 here so they get a notification of your response. Once you've had a chance to contact the Support team, could you please let us know how things progress for you? 🙂