Payout not received

[Anas1248]

Hello everyone, my friend facing the same problem, i would love to know if there is a solution for this, Airbnb support keep telling him that his bank received the money, but when he contacted his bank they haven't received any money, even that the director of his bank sent a message to Airbnb's support ask them to give her the Swift document that their bank can provide as proof, but unfortunately the support keep sending another proof which is not useful. Besides my friend is a super host, so he is not new in Airbnb.  I wish if someone give me a solution of that. 

[Joan2709]

@Anas1248 

Your profile says "Guest" and we don't know the URL for your friend's listing?  It would be helpful if your friend could create a profile here on the Community Center and post about the issue here for themselves. Can you tell us the country where your friend's listing is, as banking regulations vary by country.