Payouts on hold - Awaiting Verification by Local Authorities

[John2576]

I received an email/link from AirBnB requesting me to complete a verification process. This I did, admittedly a few days late. A short time later my payouts stopped without notice and as you'd expect I contacted support querying same. To cut a long story (3 weeks) short, my most recent email from support reads as follows:-

**

I provided all the information requested including tax number, yet despite this it now appears I am at the mercy of a local government body to confirm same. 

Throughout this ordeal, AirBnB support have been vague and have on several occasions failed to return calls and even reply to messages in open support threads. 

I am now considering blocking my AirBnB calendar and using alternative platforms until this matter is finally resolved.

Any thoughts or advice would be much appreciated. 

 **[Private conversation removed in line with the Community Center Guidelines]

[Helen3]

Presumably you have contacted your local council about this. What did they say @John2576 

what information are Airbnb waiting for from your local council for you to be 'verified' ? 

[John2576]

There has been no suggestion that this has anything to do with the local council. I believe that AirBnB is verifying my identity with the tax office given that the online verification form required details of my tax number. I have sought to get clarification on this, yet my messages are not being responded to and the agents I speak to tell me that will make inquiries and call me back-they never call back. If support were to contact me to explain exactly what this process is, what info is required, how it's being processed etc, I would have a better understanding.