Hello, I own a cleaning company here in Regina, Canada and I...
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Hello, I own a cleaning company here in Regina, Canada and I want to connect my company to host Airbnb owners, please. I have...
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Payouts are not paid by Airbnb for January and February 2026.
I did update my payout method five times already with no result.
You need to contact Airbnb support.
Check the status of the payouts on your Transaction History pages.
If your payout method is correct and verified (if applicable) , then ask Airbnb to release the payouts.
Hi @Irina777,
I'm sorry to hear your payouts are not coming through at the moment. Have you contacted the Support team yet, as Emiel suggested? If you have, could you tell us what they have advised?
In case you need to reach out to them still, you can do so via 👉 this page.
Let us know how you get on please!
Thanks,
Emilie
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Merci de jeter un oeil aux Principes du Community Center/ Please follow the Community Guidelines
Dear @Emilie ,
thank you for your kind attention .
Sure, I did contact the Help Center several times and I am in the process of discussing the situation now , already for more then a month.
Looks like it is a matter of human mistake .
My method of getting payouts is BANK ACCOUNT = SWIFT.
But Airbnb staff is trying to transfer my payouts by PAYONEER. This is a different payout method which I did not choose and I do not use.
Looks like a person / persons on Airbnb side do not realise the difference. To get payouts through PAYONEER it is necessary to be registered on PAYONEER and to have PAYONEER account. I am not registered on PAYONEER .
I have a different payout method = BANK ACCOUNT.
I am trying to explain it with no result so far. .. Everything was working well till January 2026.
I do not know how to reach a proper person to explain how to make a transaction.
Although, I think , Airbnb staff should know that ... Sorry for such a long note but it is really strange and upsetting situation. Thank you.