Please Restore “All Reservations” and the Operational CSV Export as Hosts Need It for Cleaning, Linen & Turnover Planning

[Rob7820]

Hello. I’m adding my voice as a long-time host who is directly affected by this change. I’ve been a Superhost for 36 quarters, I’m part of Airbnb’s official Co-Host Network, and I manage multiple Guest Favorite listings, including listings ranked in the top 5% and top 1%.

The former All Reservations view and CSV export were essential operational tools for me. I used the forward-looking reservation data to plan cleaning schedules, turnovers, linens, staffing and supplies across multiple listings.

The Earnings report is not an equivalent replacement. It is designed around financial transactions, not property operations, and it does not provide the same clean reservation-level information or guest-count data needed for future planning.

Airbnb is the only booking platform I use, and I have consistently maintained very high occupancy through Airbnb. I hope Airbnb will listen to experienced, highly engaged hosts and restore this functionality or provide a true operational replacement with future reservations, arrival/departure dates, guest counts, listing information and confirmation numbers. I don't think we should have to use a channel manager to get this information in an easily accessible format. 

Please give a thumbs up and/or add comments to support this endeavor, and if anyone has figured out a solution for this missing functionality, please share in the comments. Thank you!

[Janine485]

As someone that uses multiple platforms, I created my own system externally to manage my properties.  I also manage short, mid, and long term rentals and thus use a property management software.  So keeping everything in one place works best for me.

[Dinamarta-Jose0]

Rob, I completely support this request.

A financial report and an operational reservation report serve two very different purposes. Hosts need to know not only what we are earning, but what is actually happening at our properties: who is arriving, who is departing, how many guests are coming, which listing is involved, and when each turnover needs to happen.

Cleaning, linens, supplies and property preparation cannot be managed from an earnings report.

What concerns me is that we seem to be seeing more changes where useful host tools are removed or altered, and the burden of finding a workaround is then left with the host.

Hosts are the ones coordinating cleaners, preparing the property, managing turnovers, communicating with guests and making sure everything is ready before the next arrival. Making that operational information less accessible does not make hosting more efficient — it makes a job that already requires considerable coordination unnecessarily more difficult.

And I agree strongly with your point about channel managers. Hosts who choose to operate exclusively through Airbnb should not have to subscribe to additional third-party software simply to recover basic reservation information that Airbnb already has.

Experienced hosts are repeatedly explaining what they need to operate their properties effectively. I sincerely hope Airbnb is listening.

Please restore the All Reservations view and the operational CSV export — or provide a true replacement that gives hosts the same forward-looking reservation information.

[Carolyn653]

This is an exceptionally frustrating change. I use that information to actually run the property and I need to know how many guests are coming, including adults, children and infants, so I can stock and prepare everything properly. The revenue export doesn’t include that, which means I now have to open reservations one by one to find information that used to be available in a simple list. It makes no sense to remove useful functionality from hosts, especially while fees continue to increase!

[Dinamarta-Jose0]

@Carolyn653 Exactly. Having to open reservations one by one to retrieve information that was previously available in one operational report is not an improvement — it simply adds more work for hosts.

And your example about adults, children and infants is another important reason why an earnings report cannot replace a reservation report. That information directly affects how a property is prepared for an arriving group.

This is exactly why I hope Airbnb understands that hosts asking for the All Reservations view and CSV export back are not asking for an unnecessary convenience. We are asking for operational information we actually use to run our properties efficiently.

[Joleen0]

As a long-time, highly experienced Airbnb host, since March 2016, I currently operate four listings. I have maintained Superhost status for 41 consecutive quarters, have a 4.94 overall rating, have hosted more than 2,800 stays, and three of my four properties are Guest Favorites. I share those credentials simply to establish that I have extensive experience managing the day-to-day realities of multiple Airbnb properties. The removal of the All Reservations view and its forward-looking reservation information is going to make operating my Airbnb business extremely difficult and totally inefficient.

With four listings and often 60–70 upcoming reservations, I absolutely need the ability to see what is coming weeks and months ahead in one comprehensive chronological view. That forward-looking visibility is how I plan and manage my entire operation. I need to see which property has a guest arriving and departing on which dates, how many guests are coming, where turnovers occur, and what the overall booking pattern looks like across all four properties.

I use that information to coordinate cleaners and staffing, schedule turnovers, plan laundry and linens, replenish supplies, address maintenance needs, prepare properties appropriately for different guest counts, identify tight turnaround periods, and anticipate what needs my attention well before a guest arrives. The removal of this integral upcoming reservation report isn't the slightest bit "streamlined" for a multi-listing host. It creates an unnecessarily burdensome, time-consuming process out of something that was previously simple, efficient and essential to running my business. Having to reconstruct my upcoming reservation schedule by opening individual bookings one at a time is simply unacceptable as a replacement for functionality Airbnb already provided. 

Having to open reservations one at a time is simply not a workable substitute. It eliminates the big-picture view that allows a multi-listing host to plan ahead. An Earnings report isn't a substitute either. An earnings report answers a financial question; a forward-looking reservation report answers an operational one. They serve entirely different purposes.

What makes this particularly frustrating is that Airbnb already has all of this information and previously presented it in an extremely useful format. Removing that functionality does not streamline my experience. It creates considerably more work, makes advance planning much more difficult, and increases the risk of missing important operational details.

Hosts managing multiple properties should not have to purchase third-party property-management software simply to regain practical access to basic reservation information that Airbnb already possesses.

PLEASE RESTORE  the All Reservations view and the operational CSV export—or provide a true equivalent that allows us to view and export all upcoming reservations across all listings in one comprehensive, forward-looking chronological report.

After ten years of successfully hosting on Airbnb, I cannot overstate how important this functionality is to the way I operate my properties. Its removal is not a minor inconvenience. It fundamentally interferes with my ability to efficiently plan and manage my hosting business. I sincerely hope Airbnb listens to the experienced hosts who are explaining why this needs to be restored.

[Dinamarta-Jose0]

@Joleen0 Your example of managing four listings with 60–70 upcoming reservations really shows the scale of the problem.

This is exactly why I believe the distinction between financial reporting and operational reporting is so important. Hosts are not asking Airbnb to create information that does not exist — Airbnb already has the reservation data, and hosts previously had an efficient way to view and export it.

The question I keep coming back to is: if the All Reservations view was already helping experienced hosts successfully manage cleaning, staffing, linens, supplies, maintenance and turnovers, what operational tool is supposed to replace it now?

Opening dozens of reservations individually cannot reasonably be considered an equivalent replacement.

Thank you for adding such a detailed real-world example to this discussion. With hosts managing very different types and numbers of properties describing the same operational problem, I hope Airbnb takes another look at this decision.