Poor service

Sonwabiso0
Level 2
Gqeberha, South Africa

Poor service

I've been trying to get paid for weeks my payout was paid into the incorrect account. I've been contacting support for help, unfortunately I'm going nowhere slowly. The response time is horrible today it is day 2 and they have not responded but when it is a guest complaining they are quick to call or msģ you. I'm just disappointed and tired of waiting. I would just like to know where is my money and when I'm I getting it. Is that too much to ask? 

2 Replies 2
Paula
Community Manager
Community Manager
Port Moody, Canada

Hi @Sonwabiso0 , I'm really sorry to hear you're facing this issue. Since you posted in our community a few days ago, I wanted to check in and see if you've heard back from the Support Team. Have there been any updates on your case?

 

Please keep us posted.

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Please follow the Community Guidelines // Por favor consulta las Normas de la comunidad

Sonwabiso0
Level 2
Gqeberha, South Africa

No update or feedback but eventually got my money after the long hideous wait. Service and experience with your support team was very poor