Post situation

[Elicneth0]

Hi everyone, I’m sharing an update because my fundraiser post was removed from the Airbnb Community Center.

I understand the platform has guidelines.

However, I want to be transparent about what happened: I was trying to share a direct way for people to support urgent humanitarian needs in Venezuela. I’m Venezuelan, and I’ve been working through my own nonprofit based in Miami for years. I’ve personally experienced that Airbnb has not provided support or connected me to resources regarding this crisis—despite me being part of the community and attempting to help using my own capacity.

After posting, my fundraiser was taken down with the reason that “external fundraising links” aren’t allowed in the forums. At the same time, I was told to look into Airbnb.org. With respect, I have not seen meaningful help from Airbnb or outreach from their team, and in the meantime the need continues.

I’m not asking for special treatment—I’m asking for clarity and real support. If Airbnb.org is the proper channel, I’m requesting guidance on how community members can actually get connected to humanitarian support quickly, and what alternatives are available when crisis fundraising links are removed.

If anyone from the Airbnb Community Center can point me to the correct process—or if Airbnb.org can review and support what I’m already doing—I would be grateful. People are hurting, and this crisis needs action, not just redirection.

Thank you for reading.

[Quincy]

Hi @Elicneth0!

Thank you for following up and for the work you're doing.

To clarify: the Community Center isn't able to host fundraising links or campaigns, regardless of the cause, as this applies equally to all members. This isn't a reflection on the importance of what you're doing.

For humanitarian and disaster-related support, Airbnb.org is the right channel as they work directly with nonprofits and response organizations (see more here).

We don't have a separate process within the Community Center for this, as it sits outside our scope, but we'd encourage you to pursue that channel directly. 

Thank you again for your patience and for caring about this cause.

Quincy