I have a problem I need help with: I sent this on Monday July 27.th to my guest coming on the 26th of August. And he is not answering me. I need to give him a discount at least because he is maybe not able to find accommodation with in this time limit.
Dear Lucas,
I hope you are doing well.
I’m very sorry, but I need to contact you regarding your reservation for the 9-night stay at the end of August.
While reviewing my bookings and annual rental limits, I realized that I made a mistake. Unfortunately, I have already exceeded the number of rental days I am legally allowed to offer this year, which means I’m no longer able to host your stay.
I sincerely apologize for this oversight and for any inconvenience this may cause you. I completely understand that this is disappointing, especially with your trip approaching.
If you would like, I would be more than happy to help you find a similar accommodation in the area and share recommendations that might suit your needs.
As you may have noticed, Airbnb has also recently updated some of its payment and booking procedures. Any cancellation and refund will therefore be handled through Airbnb according to their current policies.
I am truly sorry for the inconvenience and appreciate your understanding. Please let me know if I can help you find another place to stay.
Kind regards,
