Push Notifications

[Tim3904]

HI All. 

I get push notifications for everything except new bookings. Its really irritating. Support dont seem to know how to fix it. Any ideas? Anyone else having this. ? 

(all settings are as they should be)

Seems very much like a back end issue, used to work fine for years, until a few weeks ago. Nothing my end has changed, except updating to the newest version 

[Helen3]

What did Airbnb say when you checked with them  @Tim3904 ? 

[Tim3904]

They said its my device (which it isnt) then they said it was the app (which it isnt). Have tried differing phones and reinstalls, and still is specifically only new booking notifications that dont come through, ive set those to sms also, which dont come through either - just emails. 

[Joelle43 · Accepted solution]

Hello @Tim3904 

This problem has come up before Tim and I had this issue with no notifications coming through on my iphone for enquiries or new reservations too.   Like you, notifications all switched to on for both my phone and my computer (Mac)

I contacted CS but via message stream and my problem was forwarded to the tech department and it got sorted.  

Here's an earlier thread on the subject:

https://community.withairbnb.com/t5/Support-with-your-bookings/SMS-notifications-have-stopped-workin...

[Tim3904]

Thankyou! - ill do that now, the CS team were no real help but get it to the tech peeps. 

[Tim3904]

@Joelle43 How long would you say it took to resolve? ... spoke to someone on Monday who apparently referred to tech support, but no change as yet. Thanks ,