Re: Is anyone getting help from CS?

Helen427
Level 10
Auckland, New Zealand

Re: Is anyone getting help from CS?

 Here is where our Service Fees are been spent.

 

 

Have a read of the latest involving Telus / Jeffrey Puritt in News online and what's been really happening behind the scenes with Outsourced  to unknown 3rd parties scattered throughout various countries world wide and ABB Customer Services, amongst other businesses Customer Services

 

Telus, who purchased and took over Voxpro who were ABB Customer Service agency which was based in Ireland in 2019, received a very sizable sum of monies from Canada for Emergency Wage subsidies during Covid, where they are understood to have there Head Office, according to this article in February 2021 -

"Telus $38.6 million in support payments as part of the Canada Emergency Wage Subsidy (CEWS)."

 

The number of Contracted agents with Telus from information in public archives has skyrocketed to over 50,000 and upwards of 70,000 so one can only imagine how little education from Telus they had relating to Airbnb Policies and it raises questions about the level of competency with understanding ABB Policies which have been ignored and our legal rights not been respected.

 

Whereas previously ABB Customer Support was primarily based in Ireland and was directly overseen by ABB staff from what we are lead to believe.

 

 

The full article is in this link / Title in thestar news media - Rogers, Bell & Telus collected more than $240 million from Canada's wage subsidy program

 

 

https://www.thestar.com/business/rogers-bell-and-telus-collected-more-than-240-million-from-canada-s...

 

 Rogers, Bell and Telus collected more than $240 million from Canada’s wage-subsidy program — and Bell and Telus raised shareholder payouts

Layoffs at Bell and Rogers plus ongoing dividend payments draw criticism from industry watchers who say federal program didn’t save jobs at the big three telecoms.

Feb. 8, 2021
3 min read
 

A man speaks on a mobile phone outside Rogers Communications Inc.‘s annual general meeting of shareholders in Toronto on April 22, 2014. Rogers, like its major peers among Canadian telecoms, took cash from the CEWS program and then laid off staff and paid out dividends.Darren Calabrese / THE CANADIAN PRESS


 
By Christine Dobby Business Reporter
 

Canada’s big three telecom companies have collectively received more than $240 million from the fede...

According to the most recent filings in provincial lobbyist registries, Bell has received $122.9 million, Rogers $82.3 million and Telus $38.6 million in support payments as part of the Canada Emergency Wage Subsidy (CEWS).

Since the beginning of the pandemic, the three companies have continued to pay out regular dividends to shareholders; Bell and Telus have announced increases to their annual payouts. Both Bell and Rogers have also laid off workers at their hard-hit media divisions.

 

 

 

 

 

There's also invaluable information in there SEC Reports over the years including since they purchased Voxpro which it appears as if that's when many of us noticed a decline in the application of ABB Policies and application of our Legal Rights enshrined under Laws by ABB Customer Services.

 

It's overdue these contracts were investigated in depth and if they have been a failure of Services and contractual obligations to ABB Consumers in general terms.

 

How many of the cases that have been though DPC and our own not been paid, Tech glitches, trialing of new interfaces, Retaliatory Reviews not removed etc have all tied back to the Customer Service people who are not versant with ABB Policies and the use of the words 'may' and other known Legal Terminology, or because they simply do not have any authority to access our full files or make these changes?

 

From Silicon Angle 10 MAY 2024 - Jeffrey Puritt has stepped down from CEO - interesting comments he has made about AI.

 

 

 

 Telus International CEO delivers blunt assessment of firm’s performance: ‘very disappointed’

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2 Replies 2
Helen427
Level 10
Auckland, New Zealand

In addition, it is well worthwhile to keep  an open eye,  and an open mind, in the media about all the online Customer Service Fraud / Call Centre Fraud/ News / and perhaps follow the recent case involving Alice Guo and Human Trafficking, Credit Card and Banking associated crimes.

 

There is mention of Airbnb customers and accounts been used without authority and call centre agents living well above their means, and breaches of contracts.

 

There seems to be many arrests been made in the last 2 years that pop up showing some serious fraud and dishonesty going on within these places.

 

Add to the mix, numerous Tik Tok, Facebook etc videos of there own doing and self outing.

Adriano78
Level 10
Seville, Spain

@Helen427  I started on Airbnb in 2017, and the Airbnb support was quite good.

Unfortunately, after COVID, the situation worsened, and today we find ourselves dealing with disastrous support.

 

An incompetent and disastrous support can also be found on Booking and HomeAway, but the only difference is that Booking or HomeAway don’t refund customers for just anything, whereas Airbnb plays with our money and allows refunds for any reason.

 

For us hosts, Airbnb has become an unreliable and a nightmare partner!

How can you work peacefully when you know that, from one day to the next, Airbnb can refund a guest because they saw a fly buzzing (just an example), or they can delete your listing because of a false claim from a guest.

 

The distrust towards Airbnb is also felt among professionals. Here on the Spanish coast, many real estate agencies no longer want to list their clients’ properties on Airbnb because it’s too risky.

I hope that one day Airbnb management will realize that hosts should be considered partners, not enemies, as is the case today.