Refund

[Krystal161]

Over the long weekend, I had a guest that was supposed to be here for one whole month.

Very long story short called the cops were involved the very first night he was here. He got drunk then verbally abusive. The guest did end up Canceling the reservation and asked for a refund. Even though I have a strict no refund policy,  I proved 75% back. 

I received the full payment from Airbnb. Even after going through technical support. The guest should be getting a $1300 refund and me $400.

I got the full 1800. 

My Question. Will Airbnb take back the $1300 or will they just deduct my other listing until they get the 1300 back?  I’m asking because I can sure use the $1300 for my bills. 

it really sucks, I was absolutely relying on the 1800 for the month. 😞

Thanks for any advice 

[Marie8425]

@Krystal161 

Yes on your next reservation they  will take back the overpayment.  Just timing, Airbnb had authorized the payment to you and then received your refund approval

[Krystal161]

@Marie8425 Takeback out of my bank account, or gradually over time from my next listings?

[Marie8425]

@Krystal161 

ABB for me has never deducted from mt bank account.  Always from my next payment

[Alicia753 · Accepted solution]

Hi Krystal,

In situations like this, Airbnb usually handles refunds by deducting the overpayment from your future payouts. If they've already credited you the full amount, they might adjust it by deducting the $1300 refund either from upcoming bookings or in a lump sum if there’s enough balance in future payouts.

Since you’ve already worked with Airbnb support, I recommend keeping an eye on your upcoming payouts to see how they process the adjustment. They typically avoid pulling money directly from your bank account unless you have no upcoming earnings. It’s best to check with Airbnb directly again if you're unsure about how they'll handle it, but you should be prepared for the $1300 to be deducted gradually.

You may also check this article for reference:

https://www.airbnb.com/help/article/366

I hope this helps.

All the best,

Upfish Management

[Krystal161]

Thank you! This is extremely helpful. I didn't want to use the money in the account if they were going to be taking it back. 

[Helen3]

Why are you voluntarily refunding him . His cancellation would come under the long term cancellation policy @Krystal161 

[Krystal161]

I believe what comes around goes around. Yes, he is at fault and my policy is strict no refund. However, as a person I do not believe in keeping almost 2k for one night. Regurdless of the headache. I felt that 25% -75% was fair. 

[Elisa]

Hi @Krystal161 

I am happy you found a solution in the community! 😊

I also wanted to share a Community Center Tip 👉 : If you'd like to tag members in your comments, for them to get a notification of your message — simply press on @ in your keyboard, and the name of the person you are trying to reach should pop up.

This will ensure they get notified that you left a comment to their response!

Warm regards🌻,