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Refunds

‎06-08-2021 06:13 PM
Joy1143
Level 1
‎06-08-2021 06:13 PM

Refunds

Can anyone help me.  I have agreed to refund a guest of ours (long story) but I would like to do it officially through Airbnb.  How do  I go about this?  Joy

‎06-08-2021 06:13 PM
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‎06-08-2021 06:49 PM
Emiel1
Top Contributor
‎06-08-2021 06:49 PM

@Joy1143 

 

You can use the Resoltuion Centre for that:

Click on "sent money" from the guest's reservation or go directly to the resolution centre:

https://www.airbnb.com/help/article/767/how-the-resolution-center-helps-you

 

BTW If the reservation is (still) active sometimes the "change" option will do the job.

 

‎06-08-2021 06:49 PM
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