Remote hosting/guest ratings

[Susan5966]

When you’re a remote host, how/when do you rate your guests? Do you just wait for the cleaners to let you know if the property was left not as expected?

[Debbie1192 · Accepted solution]

Yes. I live in TX and my property is in NY state. My housekeeper goes in within 24 hours of guests' departure and lets me know the condition of the property so I can write a review. Her standards are a bit different than mine - some things that "bother" her I see as a cost of doing business, e.g., a messier kitchen than most guests leave it, not emptying the trash, etc., so I just blow those things off.

[Paula]

Hello @Susan5966, Thank you for bringing this topic to our community.

Have you had a chance to review @Debbie1192's suggestion? I’m also reaching out to our expert co-host @Joan2709 to see if she would like to share her experience.

Regards,

[Joan2709]

Hi @Susan5966 

We do the same as @Debbie1192 with the remote properties. Reviews are not written until the cleaning staff advise the Host of the condition of the property. A cleaning checklist is a good idea so both Host and cleaning team can be "on the same page" as to standards. The cleaning team does a initial inspection of the property and take photos if anything is missing or damaged. They then complete their cleaning process and advise the Host of any issues and if anything needs to be re-stocked in the supply closet. Some Hosts have the cleaners sign and date the cleaning checklist and take a photo with their phone and then text to Host. 

[Alicia1396]

@Susan5966 When possible have the property manager check the site before cleaners start, especially for larger groups. 

If it is one of our cleaners who is well established working with short term rentals and the standards, go off of their turnover reports for the condition/concerns/praises of the guests. 

If I feel I may want to check the situation out more when remote (newer cleaners/more strictly cleaning based thought processing) I will ask the cleaners for before photos of each room/any area worth mentioning (kind note, damages, missing property etc.) upon walking in, and after photos. Then I can cross compare from last turnovers service photos, if needed, which I require from all our cleaners mandatory every clean.