I see many people asking how to refund guests, charge them for extra services, or claim against damages. Below is a guide on how to use the Resolution Centerto request money from your guests.
First, to get to the "Resolution Center", go to https://airbnb.com/resolutions
You will be taken to the "Resolution Center" page where it shows any resolutions you had in the past. To make a resolution request, choose either "Send money" or "Request money".
![Resolution Centre.png Resolution Centre.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13711i78E6DB1DA44B1C5B/image-size/large/is-moderation-mode/true?v=v2&px=999)
Choose the guest in which you wish to request money from and then choose "Next".
![2.png 2.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13712i9E8ECA4AEE4CDE5C/image-size/large/is-moderation-mode/true?v=v2&px=999)
If you have more than one reservation from the same guest, you will need to choose the reservation for which you are making the request for and then choose "Next".
![3.png 3.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13714i0E13E1514A0FA084/image-size/large/is-moderation-mode/true?v=v2&px=999)
Depending on whether the guest is a current guest, a past guest, or a future guest, the options change so choose the best option.
These are the options you can request money for.
- Damaged or missing items
- Extra Services
- Other trip related issues
The following sceenshots are for when you REQUEST MONEY from a guest. You will need to go through the steps I shared above first and it is the same so I did not want to repeat this on each request demonstration.
Request money for damaged or missing items
![5.png 5.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13715i1FA97200B6A37AE9/image-size/large/is-moderation-mode/true?v=v2&px=999)
![6.png 6.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13716i10250A4CA037A36D/image-size/large/is-moderation-mode/true?v=v2&px=999)
You will then have the option to upload images. You can also choose to skip this page.
![7.png 7.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13717i728A6CCE99A603D8/image-size/large/is-moderation-mode/true?v=v2&px=999)
On the next screen, you can add another item if you have more and you will be taken through the same steps.
![8.png 8.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13718i8FB7BEE4EF77C94D/image-size/large/is-moderation-mode/true?v=v2&px=999)
You will then be taken to a screen to include a message to the guest.
![9.png 9.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13719iEB765F6AE1E946D0/image-size/large/is-moderation-mode/true?v=v2&px=999)
On this last screen, you can preview your request and if you are happy with it, choose request and your request will be sent to the guest for approval or they could decline the request.
![10.png 10.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13720i3E47153A82C424ED/image-size/large/is-moderation-mode/true?v=v2&px=999)
Request money for extra services
![11.png 11.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13722i27E5871D4FD3AC8B/image-size/large/is-moderation-mode/true?v=v2&px=999)
![12.png 12.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13723iEC23F5EFEC529376/image-size/large/is-moderation-mode/true?v=v2&px=999)
You will then have the option to upload images. You can also choose to skip this page.
![7.png 7.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13724iEB1F66354D808D5C/image-size/large/is-moderation-mode/true?v=v2&px=999)
![13.png 13.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13725iBDCD1FF8A56536C6/image-size/large/is-moderation-mode/true?v=v2&px=999)
On this last screen, you can preview your request and if you are happy with it, choose request and your request will be sent to the guest for approval or they could decline the request.
![14.png 14.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13726iA14D70C12219287B/image-size/large/is-moderation-mode/true?v=v2&px=999)
Request money for other trip related issues
![15.png 15.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13728iB1ECCB9A5EF3FCA5/image-size/large/is-moderation-mode/true?v=v2&px=999)
![16.png 16.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13727iC8B7805087783960/image-size/large/is-moderation-mode/true?v=v2&px=999)
You will then have the option to upload images. You can also choose to skip this page.
![7.png 7.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13729i20A7B3E3856A28A4/image-size/large/is-moderation-mode/true?v=v2&px=999)
![17.png 17.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13730iD39DB54DADB530EF/image-size/large/is-moderation-mode/true?v=v2&px=999)
On this last screen, you can preview your request and if you are happy with it, choose request and your request will be sent to the guest for approval or they could decline the request.
![18.png 18.png](https://community.withairbnb.com/t5/image/serverpage/image-id/13731iB422981CDD94F399/image-size/large/is-moderation-mode/true?v=v2&px=999)
David
Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host