Pending damage claim from 01/10/25 guest stalled. Have responded immediately to all emails received from resolution team First representative was wonderful, handed over to another representative and no contact since 02/04/25. Additional damage found after initial claim of water damage to floors and wasn't sure of the best way to submit. Guest backed truck into garage door, was aware but never said anything. Have video documentation. Called customer service twice, was told someone would call me back but didn't happen. Third time was told to add to existing request.
I have been hosting 9 years, 4.97, super host, guest favorite, top 5% of homes and have never made an Aircover claim. I have always had great customer service in the past but super discouraged by this process. Any help would be greatly appreciated. Thank you.