Seeking Your Thoughts on AI Chatbot for Guest Support 🌟

[Hasan132]

Hey there fellow Airbnb hosts,

I hope this message finds you well amidst your hosting adventures! 😊 I am reaching out to all of you wonderful hosts to get your honest opinions.

We're in the early stages of exploring the possibility of introducing an AI chatbot to assist with guest inquiries and support. The idea is to provide quick and efficient responses to common questions, ensuring our guests feel well taken care of, even during odd hours.

Now, before anything solid takes shape, I truly value your insights and concerns. I'm not here to make a sales pitch or anything like that – I'm genuinely interested in understanding your thoughts on this. What do you think about the concept of an AI chatbot as a supplement to our existing support system? Are there any potential pros or cons that come to your mind?

I know that the personal touch and human interaction are key aspects of the Airbnb experience, and I totally resonate with that. Our aim would be to strike a balance between the convenience of quick responses and the warmth of personal assistance.

If you have a moment to spare, I'd love to hear your take on this. Please feel free to share any concerns, ideas, or suggestions you might have. After all, it's the collective wisdom of hosts like you that will shape the future direction of this endeavor.

Thank you so much for taking the time to read this and for being an amazing part of our hosting community. Your feedback means the world to us as we embark on this journey to provide even better guest support. 🙂

Warm regards,

Hasan

[Michael-and-Tamara0]

As a host of a small property I would never use it. Our guests really appreciate the personal real-person contact. We ourselves have stayed in what we’re pretty sure have been two places that were using an AI virtual assistant. That’s fine with sending automated information with checkin details, etc., but Airbnb already has that built in. Otherwise I found it cold and off-putting. The most recent stay outright gave us wrong information about parking and tried to send us to a paid parking garage that was “only a 5-minute taxi ride away” when there was plenty of street parking and also told us there was no loading area when we found there clearly was. (This location was a restored vintage motel). It’s just “ick,” sorry. Don’t do it. It took all the charm away from what otherwise was a great place. 

[David13092]

I'm doing very well with chat bots to serve my guests, I see that most chat bots to serve guests are very expensive, from 40 to 50 us for a single property, it's very high, finally I found this solution in Colombia that works very well for me, it's called digitraAI **  it's very well priced and they have a first-class service and I can train the bot myself with the information from my Airbnb property, I recommend them. 

**[Link removed in line with the Community Center Guidelines] - Please note that it is not allowed to advertise on the Community Center. 

[Nazar99]

there are few handy tools that can do that for you. the established PMS like Hostify  (**) do the job and if you just look for messaging support inside AirBnB messaging SnappyReply (**) can help with that. 

but yeah, would be cool if this feature was built into airbnb interface, eh?!

**[Link removed as per the Community Center Guidelines]

[Vito22]

It is not maybe exactly what you meant, but I recently used a GPT driven chatbox for airbnb search:

nomadomia**

It is not perfect, but the ability of follow up with question to refine your search in a chat version seems really the future of the way guest interact and search in the vacation space

**[Link removed - Community Center Guidelines

[Maria23162]

I just faced an unbelievable abuse of guest cancellation policy and AI did not detected anything.I am a super host for 4ywars with 5 star reviews only.Guest that supposed to stay for 2 months left after 1 days because his friend invited him to stay for free in his apartment (I know this because we are small community located in DR and know all workers in condos around).So we he claimed free cancellation fabricating false accusation of a cleaning issue in the apartment that didn’t have any base, he never send any proof of that,the apartment was cleaned deeply same day of his arrival. But he was sending a message to customer service using key words like “mold” ,”dirty”, “dust” and etc. AI cancelled the reservation without reviewing any of my proof or without calling, when I asked based on what proof,it forwarded me the pictures he send. It was plastic bottle of water, my rustic ceramic caps, little bathroom window that was not clean from outside (it’s a 4 floor without an access to this window), that was nothing to do with the inside and a little crack of a paint.

We lost US$4k rent for this bul**bleep**. So with an AI you can literature send a homeless persons dirty feet and get the refund. 

[Helen3]

Call Airbnb - demonstrate they cancelled with no proof of issues guests complained of and without giving you a chance to respond .

presumably you've provided them with video and photo evidence . 

tell them they still need to honour your payment for one month because they didn't follow their process .

leave a very honest review @Maria23162